Refund policy
Return & Refund Policy
Last updated: July 7, 2026
This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made from KEYVERSELY LLC (“Company,” “we,” “us,” or “our”).
By placing an order with KEYVERSELY LLC, you agree to the terms outlined below.
1. Return Eligibility
We accept return requests within 14 days of the date your order is delivered.
To be eligible for a return, the item must be:
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Unused, unworn, and in the same condition that you received it
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In its original packaging
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With all tags, labels, accessories, and protective materials included
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Accompanied by proof of purchase or order confirmation
Items that show signs of use, wear, damage, stains, odors, or missing packaging may not be accepted for return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Items marked as final sale
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Gift cards
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Personalized or custom-made items
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Items damaged due to misuse, neglect, or improper care
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Products returned without prior approval
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Items returned after the return period has expired
3. How to Request a Return
To request a return, please contact us at:
Email: Support@varezzimilano.com
Please include:
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Your full name
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Order number
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Email address used for the order
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Reason for the return
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Photos of the product, if the item is damaged or defective
Once your request is reviewed, we will provide instructions on how and where to send your return.
Please do not send items back without receiving return approval first.
4. Return Shipping
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
We recommend using a trackable shipping service, as we are not responsible for returns lost or damaged during transit.
Original shipping fees are non-refundable unless the return is due to an error on our part.
5. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at:
Please include photos or videos showing the issue clearly.
If the issue is approved, we may offer a replacement, exchange, store credit, or refund depending on the situation.
6. Refund Process
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
7. Exchanges
We may offer exchanges depending on product availability.
If you would like to exchange an item, please contact us at:
If the requested item is unavailable, we may offer a refund or store credit.
8. Order Cancellations
Orders may be cancelled only if they have not yet been processed or shipped.
Once an order has been processed, packed, or shipped, it cannot be cancelled. In that case, you may request a return after receiving the item, subject to this policy.
9. Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned to us due to an incorrect or incomplete address provided by the customer, any reshipping fees or return shipping costs may be deducted from the refund.
We are not responsible for lost orders caused by incorrect shipping information provided at checkout.
10. Late or Missing Refunds
If you have not received your refund after the expected processing time, please first check with your bank or payment provider.
If you still have not received your refund, contact us at:
11. Contact Information
For any questions about returns, refunds, exchanges, or cancellations, please contact us:
KEYVERSELY LLC
Email: Support@varezzimilano.com